// SAMUEL FARRANDHyperdimensional visions fused with electried futurism and ancient symbolism.
// SAMUEL FARRAND// SAMUEL FARRANDPlease review the policy below before purchasing, requesting a return, exchange, replacement, or cancellation.
Orders may be canceled within 24 hours of purchase.
After 24 hours, production may already be underway and the order can no longer be canceled.
Return requests must be made within 7 days of the order being marked as delivered.
All returns must be approved before being shipped back. Please contact me through the website contact form before returning an item. Unauthorized returns may be refused.
Returned items must be:
Customers are responsible for return shipping costs.
Approved customer-choice returns are subject to a 15% restocking fee based on the value of the returned item(s). This fee helps offset production and processing costs associated with made-to-order products.
Original shipping charges are non-refundable.
Refunds are processed within 30 business days after the returned item has been received and inspected.
Returned items are inspected before a refund or exchange is approved.
If an item shows signs of wear, use, washing, damage, stains, foreign odors, or other contamination, the return will be denied.
If a return is denied, the customer is responsible for paying the shipping cost to have the item sent back to them.
If you receive a defective item or the wrong item, I will provide a free replacement.
The issue must be reported within 24 hours of delivery, and clear photos of the item are required.
The 15% restocking fee does not apply to defective items or incorrectly fulfilled orders.
Size charts are provided for all applicable products. Customers are responsible for reviewing the size chart and selecting the correct size before ordering.
If the wrong size is ordered, a replacement may be available at a reduced replacement price.
The original item must be returned first with a valid tracking number. The customer is responsible for return shipping.
Replacement sizes are subject to current availability.
Custom and personalized items are final sale and cannot be returned, exchanged, or refunded.
Sale and clearance items follow the same return policy as regularly priced items unless otherwise stated.
Orders are shipped to the address provided at checkout.
If you notice an error in your shipping address, contact me immediately. Address changes cannot be guaranteed once an order has entered production or shipped.
I am not responsible for orders delivered to an incorrect address provided by the customer.
Late delivery is not considered a valid reason for a return or refund.
If tracking shows that an order was delivered but the package cannot be located, the customer must contact the shipping carrier and file a missing-package claim.
Customers are responsible for accepting and claiming their deliveries.
Packages that are refused, left unclaimed, or returned because the customer failed to collect or accept the shipment are treated as customer-caused returns.
Any approved refund will be subject to the applicable 15% restocking fee, and original shipping charges are non-refundable. Any additional return shipping or carrier fees may also be deducted from the refund.
For return, exchange, replacement, or order-related questions, please use the website contact form.